Achieving Excellence: How ISO Standards Transformed an Insurance Industry Leader
ISO 9001: Quality Management System - ISO 14001: Environmental Management System
ISO 45001: Occupational Health & Safety Management - ISO 14064: Greenhouse Gas Accounting
Client Overview
A leading global company in the insurance industry, operating across more than 60 countries with hundreds of offices, sought to enhance its compliance, governance, and sustainability efforts. In an industry governed by strict regulations, the company recognised the need to streamline its certification process, improve operational efficiency, and strengthen its commitment to Environmental, Social, and Governance (ESG) principles.
To achieve these objectives, they partnered with CG Business Consulting (CGBC) to implement internationally recognised ISO standards, ensuring alignment with regulatory requirements and industry best practices.
The Challenge
Faced with increasing client expectations and evolving regulatory requirements, the company needed to formalise its adherence to international standards. While it had previously aligned with certain frameworks informally, external certification was now essential to enhance credibility, reduce administrative burdens in tendering, and improve sustainability and governance reporting.
Our Approach
CGBC worked in partnership with the client to implement the following ISO standards:
- ISO 9001: Quality Management System
- ISO 14001: Environmental Management System
- ISO 45001: Occupational Health & Safety Management
- ISO 14064: Greenhouse Gas Accounting
In addition, a comprehensive gap analysis was carried out for ISO 27001 to assess information security practices.
Through a structured and collaborative approach, CGBC worked closely with the client’s teams to ensure they were fully prepared for certification audits. This included conducting internal audits, developing policies, and aligning systems with ISO requirements.
Key Results
1. Streamlined Tendering Processes
With ISO certifications in place, the company significantly reduced the time spent on tenders. Instead of providing extensive process documentation, they could now simply present their certifications as proof of compliance.
“Now, when asked if we have ISO certification, we simply say, ‘Yes, here’s the cert,’ and that’s the end of the discussion. It saves us so much time and effort,” said a client representative.
2. Enhanced Governance and ESG Reporting
ISO 14064 certification provided a validated framework for reporting greenhouse gas emissions, ensuring the company was aligned with growing client and industry demands for sustainability.
“ISO 14064 gave us a clear picture of our greenhouse gas emissions and helped us align with client demands for sustainability reporting,” the representative noted.
3. Audit Confidence
CGBC’s expertise ensured the company was well-prepared for external audits. Auditors commended the organisation’s readiness and the high standard of documentation.
“Our auditor literally said, ‘If Vivienne is involved, we’re all good.’ That level of trust speaks volumes about CGBC’s knowledge and preparation,” the representative shared.
4. Positive Business Impact
ISO certifications acted as badges of honour, reinforcing the company’s commitment to quality, sustainability, and governance.
“In our sector, these certifications are expected and essential. CGBC ensured we achieved them with minimal disruption,” the representative remarked.
Client Experience
The company valued CGBC’s expertise and tailored approach:
“It’s refreshing to work with a consultancy where every member of the team is a true subject matter expert. If they don’t know the answer immediately, they’ll find it within minutes.”
The representative also highlighted CGBC’s ability to navigate complex implementations:
“The team understood our unique needs and provided perfectly tailored solutions. Even when tackling challenging projects like ISO 14064, CGBC ensured everything stayed on track.”
Looking Ahead
Having successfully achieved multiple certifications, the company is now considering further collaboration with CGBC for advisory services and internal audits. Exploring ISO 50001 for energy management is a potential next step as they continue to advance their sustainability commitments.
“We’re deeply integrated with CGBC. They’ve become an invaluable partner, and we’ll keep working with them as new standards and challenges arise.”
Conclusion
This partnership highlights the transformational impact of ISO standards in driving operational excellence, regulatory compliance, and ESG leadership. By working together, CG Business Consulting has helped the company navigate complex regulatory landscapes and position itself for long-term success in a highly competitive and regulated industry.
Why Choose CG Business Consulting?
At CG Business Consulting, we specialise in guiding companies through ISO, Sustainability and Information Security standards with a tailored, client-focused approach. We ensure to provide hands on guidance from our expert team.
Get in touch with our expert team today and see how we can support your sustainability journey.