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ISO 9001 for Matrox - Cork Office

Case Studies, ISO 9001 Quality Management System

Matrox is a renowned global player in the electronics industry, recognised for its innovative hardware and software solutions. Established in 1976, Matrox operates worldwide, delivering advanced technologies to industries ranging from video editing and graphics to manufacturing and healthcare.

The Matrox Cork office (previously known as the MAL office) has held ISO 9001 certification since 1999. The certification has long been a cornerstone in ensuring quality standards and operational excellence. However, recent corporate restructuring presented new challenges that required careful navigation to maintain their certification.

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The Challenge

In 2022, Matrox underwent significant restructuring, including the sale of part of the company and a shift in operations at the Cork office. This resulted in a streamlined infrastructure and downsized team, posing several challenges for maintaining ISO 9001 certification:

  • Adapting to New Structures: Ensuring quality management standards remained intact despite reduced operations.
  • Complex Documentation: Understanding and aligning documentation with ISO 9001 requirements during a period of change.
  • Clear Communication: Bridging knowledge gaps between team members unfamiliar with the intricacies of ISO certification.

Liseth Figueroa, a key representative at Matrox, noted the need for clear and patient guidance through these changes, ensuring that their streamlined operations did not compromise quality standards.

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Our Approach

CG Business Consulting (CGBC) approached the challenge with a client-centric focus, offering tailored solutions to support Matrox’s ISO 9001 certification journey. The key steps included:

  1. In-Depth Consultation: Our Lead QEHS Consultant worked closely with Matrox to understand the nuances of the restructuring and provide a roadmap for maintaining compliance.

  2. Documentation Support: We meticulously reviewed and clarified the necessary quality management documentation, ensuring alignment with ISO 9001 standards.

  3. Responsive Guidance: Recognising the complexities involved, we provided timely and detailed explanations. Our team was always ready to address concerns, clarify requirements, and offer support when challenges arose.

  4. Collaboration and Flexibility: Understanding the pressures on Matrox’s team, we maintained a flexible and collaborative approach, adapting to their needs and schedules to ensure a smooth certification process.

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The Results

  • Maintained ISO 9001 Certification: Despite the restructuring, Matrox’s Cork office successfully retained its ISO 9001 certification, ensuring continued compliance and operational excellence.

  • Improved Understanding: Matrox's team gained a clearer understanding of quality management processes, enabling them to confidently manage future compliance requirements.

  • Future Potential: Matrox expressed interest in exploring ISO certification for their headquarters, recognizing CGBC as a reliable partner for future initiatives.

Client Testimonial:

"The dedication was really great. Even when I didn't understand the process or what needed to be done, the team took the time to explain everything clearly. You’ve been key people in making this happen."
— Liseth Figueroa, Matrox

 

Looking Ahead

While the Cork office remains focused on maintaining its current certification, Matrox sees potential opportunities for extending ISO standards to other parts of the business, including their headquarters. The successful collaboration with CG Business Consulting has laid a strong foundation for ongoing and future quality management initiatives.

 

Why Choose CG Business Consulting?

At CG Business Consulting, we specialize in guiding companies through ISO certification processes with a tailored, client-focused approach. Our expertise ensures that even during periods of change, businesses can achieve and maintain the highest quality standards.

Are you facing a restructuring challenge or looking to enhance your quality management systems?
Get in touch with our expert team today and see how we can support your journey toward ISO certification.