ISO 9001 Certification – Interview with Fine Grain Property

At Fine Grain Property, we are committed to delivering the highest standards of service and operational excellence for our clients and investors.

By integrating ISO management systems into our business, we have not only ensured quality and control but have also enhanced our capabilities to manage, monitor, and continually improve our processes more effectively. This allows us to fine-tune our operations to better serve our stakeholders’ needs.

What prompted the decision to pursue ISO 9001 certification, and what were the primary goals of implementation?

One of our core values at Fine Grain Property outlines our commitment to delivering a positive impact. “We do what we say we will do”,  meaning we do not make commitments unless we have a confident, predictable plan to deliver our service on time, on budget and to the expected standard. 

ISO 9001 supports this value and allows us to do what we say we will while meeting and exceeding our clients’ needs. 

I first identified CGBC in 2021 while looking for a supplier to assist with the implementation and internal audits. We choose suppliers that we like, trust, and respect, and CGBC ticked all of those boxes! From the onset, the client testimonies and dealing with CGBC made it feel like we were a good match and no stone would be left unturned. 

This was extremely straightforward. 

The main focus of this standard is client satisfaction, so implementing a framework that ensured our processes, strategic direction, and business objectives met and exceeded our client requirements was going to be a good choice for the Fine Grain business. 

In addition, continuous improvement is integral to the Fine Grain business, and all team members are involved. 

The initial challenge was conveying the “Fine Grain way” as our quality management system. Fine Grain met a lot of the ISO9001 clauses from the onset, so rather than implementing any major changes, we updated our current processes to align them with the standard.

Any such changes are captured in our continuous improvement process.

Continuous improvement!

Our business moves quite quickly, to keep up with the pace of the environment we are continuously improving our processes and managing the improvements through our QMS.

This allows us to keep up to date with our client needs & expectations.

Improved and streamlined processes with the involvement of the whole team. Each team member carries out processes in their specific area of expertise to ensure continuous improvement. This approach captures the smallest and most significant changes/improvements to our operations.

Our quality management system provides a framework for measuring and improving our overall business performance. It supports our company’s strategy and business plan, facilitates continuous improvement, and ensures our client’s requirements are fulfilled.

Yes, we would recommend CGBC. We found them to be very professional and personable. The audit process was thorough and challenging at times, which we welcomed as a rigorous process to ensure we are on the right track of continually raising our standards and pushing our service level to new heights.