ISO 9001 Certification – Interview with Fine Grain Property
With CG Business Consulting's support, Fine Grain Property have recertified for ISO 9001, after originally gaining it in 2022.
2 min read
ISO 9001 Recertification displays your ongoing commitment to quality within your organisation.
We are pleased to announce that Fine Grain Property have maintained their certification for the global quality management standard ISO 9001:2015 with CG Business Consulting's support.
Fine Grain Property, an Irish-owned real estate investor and operator was established in 2007 in Singapore. The Irish side of the business commenced in 2015 and now operates in 19 properties across Ireland.
Fine Grain Property was originally awarded ISO 9001:2015 by the National Standards Authority of Ireland (NSAI) in 2022 after being rigorously audited.
Why choose an ISO management system?
The Irish-owned business is committed to delivering the highest standards of service and operational excellence for its clients and investors. Therefore, we knew that integrating an ISO management system would be great for them.
It ensures quality and control as well as enhances their capabilities to manage, monitor, and continually improve its processes effectively and fine-tune its operations to better serve stakeholders' needs.
Our Journey
Our journey with Fine Grain Property first began in 2022 when we supported them with their ISO9001; 2015 certification.
We started with a Gap Analysis to assess the differences between their current practices and the requirements outlined in the certification they wanted to achieve.
We then guided them through a strategic journey to improve overall quality, increase customer satisfaction, and improve their business processes by standardising their internal operation.
ISO 9001
ISO 9001 provides guidance and knowledge for companies looking to enhance their customers' experience. It focuses on improving the organisation's leadership whilst involving the team and improving company processes to reduce costs and minimise risks. Additionally, management procedures are redefined to optimise opportunities and allow the business to grow.
ISO 9001 recertification recognises that Fine Grain Property are committed to building a workplace environment that their clients can thrive in.
Results
Implementing this Quality Management Standard allowed the company to streamline their client offerings in a high-quality and controlled manner, aligning their business objectives with the needs and expectations of clients, investors, and other stakeholders.
Mairead Phelan, Group Financial Controller of Fine Grain Property, has observed that the certification has improved and streamlined processes across the team. With continuous improvement being the focus, the integration of ISO 9001 allows team members to notice the smallest and largest changes needed to meet this goal.
ISO 9001 Recertification
Fine Grain Property's ISO 9001 recertification proves their dedication to constant improvement and development as well as their ongoing commitment to providing high-quality facilities and top-quality service. With CG Business Consulting's support, Fine Grain Property was able to maintain ISO 9001 with the processes and systems we implemented.
As Fine Grain Property continue to grow, maintaining their ISO9001:2015 certification recognises that they are effectively managing quality, minimising risk, and maximising opportunities as they expand. It also reassures the company's clients – including big tech companies and automotive and life sciences multinationals – that they are dedicated to maintaining a high-quality service as they expand
Colin MacDonald explains that ISO 9001:2015 has given the company the framework to keep their "promise to facilitate our client's success by providing them with great places to do business" as they continue to establish the best ways of working and continuously learning how to improve the services they provide.
CEO and founder of Fine Grain Property
ISO 9001:2015
ISO 9001 Quality Management Standard is internationally recognised as the leading standard for quality management systems worldwide.
If your business would benefit from ISO 9001 QMS or any blend of our ISO Consultation Services, why not call us at 01 620 4121 for a free, no-strings consultation?
World Quality Month: Why is Quality so Important in Business today?
Take a look at our latest article to mark World Quality Week 2023.
Quality ISO? You Pay for What You Get! ISO 9001
You get nothing for nothing these days, most especially quality, which at the best of times comes neither cheaply nor easily.